WWD | January 22, 2021 If you were to wake up today from a yearlong sleep, get up, and decide to go out and do some shopping in Los Angeles, it would probably take a minute to catch on that something is different. Given the statistics around the virus in L.A., one of the country’s most densely populated cities and the one with the highest case-counts in the country for many weeks now. Los Angeles County is recording around 10,000 new confirmed cases of the virus every day. Al
Numerator | November 25, 2020 As Americans head into the holiday season, COVID-19 cases are rising across the country, bringing increased concerns about contracting the virus and reinstated lockdown measures. COVID’s overall impact on shopping behavior this past month rose significantly, though specific behaviors like stocking upheld relatively steady. Below are the key findings of Numerator's latest survey fielded through November 23, 2020. COVID-19 has changed consumer be
Numerator | November 23, 2020 Beauty may be in the eye of the beholder, but even during a pandemic, people want to put their best face forward and maintain a level of self-care. However, the Beauty channel has experienced a dramatic downturn during the COVID-19 crisis. Almost across the board, beauty retailers saw a significant drop in household penetration and spending. Where did shoppers go for beauty supplies when specialty stores had to close during the shutdown? How ha
Numerator | October 30, 2020 To help support our clients during the Coronavirus (COVID-19) outbreak, Numerator has been providing continued analysis on consumer behavior and sentiment by conducting ongoing surveys of shoppers. Here are the top insights from their October 30th update. Top Insights: COVID-19 impacts remain flat vs last month, with refraining from eating out showing a slight uptick. Consumers are expecting a big change in the next few months with the increased
Numerator Intelligence | August 26, 2020 Across the country, states and cities have seen a decline in COVID-19 cases making possible continued reopening procedures. As a result, we’ve seen a decrease in COVID-19’s impact on shopping behavior and the level of concern consumers have regarding the virus. However, until the country is able to limit the spread of the virus, we will continue to see elevated levels of consumer impact and cyclical patterns of behavior.
NY Times | August 11, 2020 Five months into the pandemic and New York is feeling the effects. With tourists gone and many office towers surrounding the city empty, the economic damage in New York has surfaced, in many cases, been far worse than anywhere else in the country. "In Manhattan’s major retail corridors, once packed sidewalks are now nearly empty. A fraction of the usual army of office workers goes into work every day, and many wealthy residents have left the city
Retail Dive | May 13, 2020 A Coresight Research report emailed to Retail Dive estimated that the reality technology market, which includes augmented reality and virtual reality, is forecast to reach $18.8 billion in 2020, citing pre-COVID-19 projections from Statista. Citing data from Statista, the Coresight report indicated that the retail sector could see an increase in augmented reality (AR) and virtual reality (VR) technology spending. In 2020, consumer spending on real
Progressive Grocer | May 12, 2020 During the coronavirus pandemic, Walmart has paid out $550 million in employee benefits. Today, Walmart announced they will be adding an additional $390 million to further help their employees. This round of bonuses will be distributed to all hourly associates as $300 for full-time associates and $150 for part-time and temporary associates. The announcement of another round of bonuses comes at a time when other food retailers may be slowing
A Bullseye View | May 7, 2020 Big shipping news ahead: Target is planning to acquire technology from Deliv, a startup that focuses on last mile batched delivery. As more and more guests shift to making purchases online, this new technology will help Target explore new ways to deliver packages even quicker while lowering the retailer's shipping costs. “Our game-changing fulfillment services—like Order Pickup, Drive Up and Shipt—have already made same-day delivery and pickup
National Retail Federation | May 4, 2020 The National Retail Federation (NRF), working with Prosper Analytics & Insights, is conducting consumer surveys every week to take a real-time pulse on what consumers are thinking and feeling - with the most recent survey showing major shifts in consumer behavior. According to Katherine Cullen, NRF's Senior Director of Industry and Consumer Insights, about 45% of consumers are beginning to focus on what the need right now versus what
CNBC | May 1, 2020 One way or another, many of us will emerge from this crisis with new ways of doing things — especially when it comes to consumption. Retailers, in turn, will need to adapt. And fast. Shoppers will be looking for spaces where they feel safe. Here are 7 ways we are changing as consumers due to COVID-19. 1. Look, don't touch. As people return to stores, many will be wary of picking up merchandise that has come in contact with others, pushing shopping carts a
Retail Dive | April 29, 2020 In May, Best Buy will begin"consultation services"in about 200 U.S. stores,where customers will be able to schedule appointments, according to a corporate blog post Tuesday. Each customer will have a dedicated sales associate, so there will be a limited number of people in the store "at any one time to ensure appropriate social distancing," the company said. That followed a notice to customers from CEO Corie Barry, saying that Best Buy's Geek S
CBS | April 28, 2020 “Clearly, as people spent more time at home and were getting advice to avoid being out in public, we started seeing digital sales soar,” Brian Cornell said. “In March, they grew over 100%, but in April, growing over 275%.” Cornell says it’s part of changes that consumers are making right now as they combat the virus and focus on their own health and safety.As far as safety of Target’s employees during the pandemic, Cornell says the company has made big in
Retail Dive | April 27, 2020 Nearly half of consumers say the pandemic has made them more concerned about the environment with 11% saying they have shifted their purchases based on environmental claims within the past year, according to a new survey from global management and consulting firm Kearney emailed to sister publication Food Dive. The survey was conducted with 1,000 consumers on both March 6 and April 10. The number of consumers who take the environment into consid
Retail Dive | April 27, 2020 Initially, shopping was all about panic. Consumers were used to stocking up for snowstorms and hurricanes where stores physically could not open and applied that logic to the COVID-19 stay-in-place orders, stockpiling essential goods such as toilet paper and hand sanitizer.
However, when it became clear that would not be the case, habits began to shift from hoarding essentials to buying things to make life easier and more livable. According to
Retail Dive | April 22, 2020 Even with the significant increase in grocery demand, 59% of people report shopping less for groceries, according to new research from PYMNTS. Engaging with customers through virtual events will help grocers maintain their personal connection to shoppers during the pandemic as many families have stopped going to the store to shop, while others are hurrying through to get in and out of the physical store. Grocers working to engage with shoppers vir
Retail Dive | April 21, 2020 On March 12 — the day after President Donald Trump addressed the nation from the Oval Office about COVID-19 — foot traffic at Petco and PetSmart was up 8% and 6% respectively, according to analytics firm Placer.ai. And between March 12 and March 18, sales at Chewy — which PetSmart acquired in 2017 — were up 42.5%, at Petco up 41.8%, at PetSmart up 36%, at PetValu up 42.4% and at Pet Supplies Plus up 76.4%, according to data provided by Earnest Res
Retail Dive | April 20, 2020 After a recent hiring blitz, the retailer said it would hire an additional 50,000 associates to meet consumer demand, according to a press release. Primarily temporary, the hiring is planned for the retailer's stores, clubs, fulfillment and distribution centers. Walmart said it has hired roughly 5,000 people a day since the third week of March, hitting a goal of 150,000 new employees early. The retailer on Friday also said it would require emplo
Retail Dive | April 16, 2020 Marketing, in the sense of communicating with customers, is where things get tricky. The emphasis must be on "helping, not selling," according to Deb Gabor, CEO and founder of Sol Marketing and author of "Irrational Loyalty: Building a Brand that Thrives in Turbulent Times." Below are some key takeaways on how to navigate retail marketing during the pandemic. 1. Send Emails With Heart In the age of social media, customers value email communication
Seeking Alpha | April 15, 2020 Best Buy Co., Inc. today announced business updates related to the novel coronavirus (COVID-19). The following are key points made in the press release. Best Buy (NYSE:BBY) says it has retained ~70% of its sales compared to last year since moving to an enhanced curbside service model with stores closed. Domestic online sales are up over 250% and approximately 50% of these sales are from customers choosing to pick up their products at BBY stores.