Will ‘Scan & Ship’ Give Sam’s a Leg Up on Club Competition?


Retail Wire | July 13, 2021


Sam’s Club is conducting a test of new Scan & Go technology that allows members to place direct-to-home orders for items that require shipping as they shop the aisles of its stores. The pilot enables customers at 3 test locations to deliver children’s playsets, patio furniture, mattresses, big screen televisions and more, typically within three to five days.


“We know that once our members use Scan & Go they love the convenience it provides and are 90 percent more likely to use it again, so our team worked to design a solution that gives members an opportunity to test drive the feature and experience the benefits firsthand,” Mr. Bidarkoppa said.


Sam’s mobile app had 9.6 million downloads in 2020, almost twice the rate of apps offered by competitors. The mobile app, which achieved a 43.5 percent adoption rate increase year-over-year in the first quarter, expanded the reach of Scan & Go from the aisles of its clubs to its gas stations last year.


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