Walmart Unveils All-in-One Associate App, Me@Walmart, and Gives 740,000 Associates Phones
Walmart News | June 3, 2021
A great customer experience starts with a great associate experience, and Walmart is rethinking how it can help associates succeed in their roles and for the future. Walmart announces Me@Walmart — a new app built in-house by Walmart Global Tech for U.S. store associates that provides features to simplify daily tasks, serve customers and plan for life outside of work.
By the end of the year, Walmart plans to offer more than 740,000 associates a new Samsung Galaxy XCover Pro smartphone, case and protection plan to use — free of charge. Associates will only be able to access the app’s work features while they’re on the clock, but they can also use the smartphone as their own personal device, with all the features and privacy they’re used to.
The Me@Walmart app offers scheduling, clock in technology, push-to-talk for in-store communication and Ask Sam for employees to ask the voice-activated personal assistant to locate merchandise and get answers for customers. Working toward efficiency, the app has future development to cut down backroom to salesfloor operations.