Walmart and Amazon Launch Return Options as Some Predict Holiday Onslaught
Retail Dive | December 21, 2020
After the large growth of e-commerce this year, logistics networks across the industry expect an increase of holiday returns. Retailers are anticipating consumers actions as shoppers behaviors shift amid the pandemic.
Walmart has partnered with FedEx to allow online shoppers to return items from their homes. In-app features are added to make in-store returns faster.
The new free service, Carrier Pickup by FedEx, lets customers set up an appointment online for a FedEx associate to pick up packages from their doorsteps.
Amazon announced an extended return policy for the holiday period and "no-box, no-label" returns at more than 500 Whole Foods Market locations.
Salesforce estimates there could be around $280 billion worth of returns this holiday season with the record online sales. 62% of consumers reported "bracketing" this year. Bracketing refers to customers buying multiple versions of the same item to test them out at home. It's also an effect of consumers avoiding physical stores amid the pandemic and so losing the ability to browse in person.