Mobile App ‘Ask Sam’ Offers Answers And Emergency Alerts To Associates In Real-Time
Updated: Aug 6, 2020
Walmart Corporate | July 29, 2020
Our goal as a product organization is to create products, services and platform capabilities that make our associates’ and customers’ lives easier. In the back half of last year, we introduced a voice assistant app called “Ask Sam.” The app, originally developed by our colleagues at Sam’s Club, was designed as an additional way to help associates find the answers they need to do their jobs more effectively and better serve customers.
Over the past few months, associates have also used Ask Sam for information related to COVID-19, including the latest guidelines and guidance along with helpful videos. In addition to guidance from their managers, having access to the answers and information they need at their fingertips gives associates confidence as well as more time on the floor with customers.
We created an emergency feature in Ask Sam – the Emergency Alert Button – empowering managers to make quick decisions during high-stress situations. With the push of a button, clear and instructive emergency alerts are sent to all associates on and off the clock through multiple associate applications