Best Buy Resumes 'Geek Squad' and Delivery Services

Updated: Apr 30


Retail Dive | April 29, 2020


In May, Best Buy will begin"consultation services"in about 200 U.S. stores,where customers will be able to schedule appointments, according to a corporate blog post Tuesday. Each customer will have a dedicated sales associate, so there will be a limited number of people in the store "at any one time to ensure appropriate social distancing," the company said.


That followed a notice to customers from CEO Corie Barry, ​saying that Best Buy's Geek Squad and third-party delivery, repair and support teams are back on the job, going to people's homes, after those services were suspended for more than a month. The company is using "protective equipment, social distancing practices and employee self-health checks," and following "safety guidelines before, during and after an in-home visit that meet or exceed CDC guidance."


The electronics retailer had closed stores to customers despite being designated essential in most jurisdictions, but for about a month has continued contactless curbside pickup from stores as well as online fulfillment, according to Barry's post, which was also sent as a customer email.


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